Privacy Policy
Effective Date: January 06,2026
Welcome to Book and Call.
Your privacy is important to us. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website.
If you do not agree with the terms of this Privacy Policy, please do not access the site.
Who We Are
Our website address is: https://bookandcall.com
Book and Call operates as an online property rental platform connecting guests with property owners and/or property managers.
Information We Collect
We collect information only.
We collect personal information to provide you with the best possible experience when booking or using our villas. The data we may collect includes:
- Identity Data: Full name, title, date of birth, nationality.
- Contact Data: Email address, postal address, phone number, country of residence.
- Booking Data: Travel dates, property name, number of guests, special requests, payment details (via secure processor).
- Technical Data: IP address, browser type, device identifiers, operating system, location data, cookies and analytics data.
- Profile Data: Preferences, feedback, reviews, communication history.
- Payment Data: Payment method, transaction ID, and billing information (processed securely through third-party gateways).
- Special Requests or Sensitive Data: Dietary requirements, health information, or accessibility needs — only when you voluntarily provide them for the purpose of your stay.
How We Collect Your Information
We collect information through the following methods:
- Directly from you: When you inquire, book, or contact us via phone, social media, WhatsApp or email.
- Automatically: When you use our website (cookies, analytics, tracking technologies).
How We Use Your Information
We use your data for legitimate business purposes, including:
- To manage your accommodation booking and provide our Services.
- To communicate with you before, during, and after your stay.
- To process payments and prevent fraud.
- To respond to inquiries, complaints, or customer service requests.
- To personalize your user experience and improve our Site.
- To send promotional or marketing materials (only if you have opted in).
- To comply with legal obligations and regulatory requirements.
Sharing and Disclosure of Information
We may share your data with trusted third parties, including:
- Accommodation partners and property managers to manage your stay and requests.
- Payment service providers for secure transaction processing.
- IT and hosting providers for website and data management.
- Marketing and analytics partners (Google Analytics, Meta Ads, etc.) for service optimization.
- Legal or governmental authorities when required by law.
Payment Information
We do not store your payment details. All transactions are processed securely through third-party payment providers.
Cookies
Our website may use cookies to improve your experience and understand how the site is used. You can disable cookies in your browser settings if you prefer.
Data Protection
We take reasonable steps to protect your information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to:
- Provide services.
- Resolve disputes.
- Comply with legal obligations.
- Marketing and communication data: until you withdraw consent.
Third-Party Services
We may use third-party services such as payment processors or analytics tools. We are not responsible for their privacy practices.
Children’s Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
Updates to This Policy
We may update this Privacy Policy periodically to reflect legal, technological, or business developments. The latest version will always be available on our website, with the “Effective Date” clearly shown at the top. Your continued use of our Site constitutes acceptance of any updates.
Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
Email: hello@bookandcall.com
Website: www.bookandcall.com
